Right of return / replacement. In case of a real defect or lack of agreed quality, the buyer is entitled without charge to a) repair of the product or b) replacement or c)his/her withdrawal from the sale.
The consumer has the right to demand the correction or replacement of the product free of charge if:
- The order is executed incorrectly, ie an item other than that of the order or a defective product is delivered
- The consumer should contact the store within 48 hours of receiving the product by phone 2310225030 or mail info@a-kosmima.gr, in order to point out the problem and for the company to approve his return.
- If it is a product that does not correspond to the order, it has not been used and it remains inside the packaging in the condition it was received.
- In all cases, the product must be returned with all the original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.
- Returns are made by the postal company that will indicate the store to customers and at the expense of the store
Right of withdrawal.
The consumer has the right to withdraw unjustifiably within fourteen (14) calendar days, if no longer deadline has been agreed, returning the goods to their original condition, without incurring any costs other than return costs. As beginning day is the day of receiving the products. In the case of exercising the right of withdrawal, the supplier is obliged to return the amounts paid to him by the consumer within fourteen (14) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:
- Refers to a product for which there is NO customised alteration to the product, such as measure to order wedding rings, or alteration on the initial stones /design/size or a custom to order creation outside our company’s catalogue.
- The product has not been worn or used beyond the try it out, no parts have been removed from the bracelet of watches and no modifications have been made to the jewellery
- The tags and the labels exist on the jewellery product of the store “Katerina Tempou Jewelry” have not been removed or damaged in any way
- All product accompanying documents are returned, such as warranty, instructions for use, and proof of purchase.
- The product is shipped in the package in which it was received.
- An email is sent to info@a-kosmima.gr with the indication “Return” and reference of the order code.
- The store “Katerina Tempou Jewelry” does not bear any responsibility for any loss or damage of the product during the transfer of the return.
- In case the products are returned damaged or incomplete, the store “Katerina Tempou Jewelry” has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset store’s claim. against the customer’s requirement.
